Shipping policy
1. Destinations
-
New Zealand & Australia – Standard service available now.
-
International – Launching Q4 2025. Join our newsletter to be first in line.
2. Processing Times
| Order Type | Handling Time* | Dispatch From |
|---|---|---|
| In-stock rugs & cushions | 1-2 business days | Auckland fulfilment centre |
| Custom sizes / pre-orders | 4-6 weeks (made to order) | Partner mill, then Auckland QC |
*Business days exclude NZ public holidays.
3. Shipping Rates
| Destination | Cart Value (incl. GST) | Rate |
|---|---|---|
| New Zealand | NZ $99 and over | Free |
| Under NZ $99 | NZ $9 flat | |
| Australia | AU $99 and over | Free |
| Under AU $99 | AU $9 flat |
All prices shown at checkout are final—no hidden handling fees.
4. Carriers & Timeframes
| Corridor | Service | Est. Transit |
|---|---|---|
| NZ metro | NZ Post Courier | 1-3 business days |
| NZ rural | NZ Post Rural Courier | 2-4 business days |
| AU East Coast | AusPost eParcel | 3-6 business days |
| AU WA / NT | AusPost eParcel | 5-8 business days |
During peak launches or sale events please allow an extra 24-48 h.
5. Order Tracking
A tracking link is emailed the moment your parcel leaves our warehouse. Updates may take 4-8 h to appear once the courier scans the label.
6. Delivery Safety
-
Authority to Leave (ATL) is optional at checkout. Selecting ATL waives signature requirements.
-
Multi-item orders may ship in separate cartons to protect the pile height—each box will have its own tracking number.
-
We do not ship to PO Boxes, parcel lockers or freight forwarders at this stage.
7. Damages & Missing Parcels
Inspect packaging on arrival. If your rug arrives damaged or the carton is missing, email support@carppi.co within 48 h with photos and your order number—we’ll arrange a replacement or refund immediately.
8. International Shipping (Coming Soon)
We’re finalising carbon-neutral DDP (Delivered Duty Paid) options to over 30 countries. Duties, taxes, and shipping costs will be shown at checkout so there are no surprises at the door.
9. Changes & Cancellations
Email us within 2 hours of placing your order to amend the address or cancel. After that window, the shipment may already be processed and a redirect fee may apply.
10. Sustainability Commitment
All deliveries are 100 % carbon-offset via certified reforestation projects. Our poly-mailers are recyclable; larger cartons are made from 80 % post-consumer paper.